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1. Refund and Return Policy

Hassle-Free Returns & Refunds

At Luna's Market, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

  • Return Window: You have 30 days from the date of delivery to request a return.
  • Condition of Items: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Non-Returnable Items: Perishable goods, intimate/sanitary items, and gift cards are non-returnable.
  • Refund Process: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days.
  • Shipping Costs: Customers are responsible for paying their own shipping costs for returning items unless the item arrived damaged or defective.

2. Shipping Policy

Fast & Reliable Delivery

  • Processing Time: All orders are processed within 1-3 business days. Orders are not shipped on weekends or holidays.
  • Shipping Rates: * Free Delivery: We offer free shipping on allv orders
  • Delivery Estimates: * Domestic Shipping: 3-7 business days.International Shipping: 10-20 business days (depending on location).
  • Tracking: Once your order is shipped, you will receive an email with a tracking number to monitor your package.

3. Privacy Policy

Your Privacy is Our Priority

Luna's Market ("we", "our", or "us") is committed to protecting your personal information.

  • Information Collection: We collect information you provide when placing an order, such as your name, email, shipping address, and payment details.
  • Use of Information: We use your data to process transactions, improve our store experience, and send periodic promotional emails (if opted-in).
  • Data Security: We implement a variety of security measures, including SSL encryption, to maintain the safety of your personal information.
  • Third-Party Disclosure: We do not sell or trade your personal data to outside parties, except for trusted partners who assist us in operating our website (e.g., shipping carriers).

4. Terms of Service

Terms and Conditions

Welcome to Luna's Market. By accessing our website (https://lunasmarket.us/), you agree to the following terms:

  • Eligibility: By using this site, you represent that you are at least the age of majority in your state or province of residence.
  • Accuracy of Information: While we strive for accuracy, we are not responsible if information on this site (prices, descriptions, etc.) is inaccurate or out of date. We reserve the right to correct errors at any time.
  • Prohibited Uses: You may not use our products for any illegal or unauthorized purpose.
  • Intellectual Property: All content on this site, including logos, images, and text, is the property of Luna's Market and protected by copyright laws.
  • Governing Law: These terms are governed by and construed in accordance with the laws of the United States.